DOG TREATS - FREEZE DRIED

Freeze-Dried Beef Bites

Treat your pup to 100% real Australian beef – freeze-dried to lock in flavour, crunch, and nutrients! No junk. Just high-protein goodness your dog or cat will love.

Ingredients:
Australian beef, tapioca, bamboo fibre, vitamins & minerals, carrot, (sunflower, flaxseed, algae), salt, potato, chicory root extract, taurine, celery seed powder, natural digestive enzymes.

Feeding Guide:
Use as a treat or reward – not a full meal. Always have fresh water nearby. Suitable for dogs of all life stages.

Storage:
Keep in a cool, dry spot. Reseal after opening.

Nutritional Info (Typical Analysis):

• Protein: 65%

• Fat: 28%

• Moisture: 5%

• Energy: ~520 kcal/100g

Freeze-Dried Chicken Bites

Treat your pup to 100% real Australian chicken – freeze-dried to lock in flavour, crunch, and nutrients! No junk. Just high-protein goodness your dog or cat will love.

Ingredients:
Australian chicken, wholesome rice (including brown rice), tapioca, a blend of nourishing oils (algae, flaxseed & sunflower), essential vitamins and minerals, chicory root for gut health, taurine for heart and eye support, celery seed, and natural digestive enzymes.

Storage:
Keep in a cool, dry spot.
Reseal after opening.

Nutritional Info (Typical Analysis):

• Protein: 70%

• Fat: 25%

• Moisture: 5%

• Energy: ~500 kcal/100g

We want you and your furry friend to be completely satisfied with our freeze-dried treats. If for any reason you are not happy with your purchase, please review our return and refund policy below.

Change of Mind

Due to the nature of pet food products, we cannot accept returns for change of mind if the packaging has been opened or damaged. To be eligible for a change-of-mind return, the product must be:

• Unopened

• In its original packaging

• In the same condition as received

• Returned within 14 days of purchase

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it. We will happily arrange for:

• A replacement product, or

• A full refund (including shipping costs)

Please include your order number, a description of the issue, and clear photos of the product and packaging to help us process your request quickly.

Quality Concerns

We take quality seriously. If you believe your treats are spoiled, contaminated, or not up to standard, stop feeding them to your pet immediately and contact us within 7 days. We may request batch numbers and photos to investigate.

Refunds

Once your return is approved and, if applicable, the item is received back, we will process your refund to your original payment method. Refunds may take 5–10 business days to appear depending on your bank or payment provider.

How to Contact Us

Email: hello.lostpetfinder@gmail.com
Please include “Return Request” in the subject line of your email.

We aim to get your pet’s favourite treats to you as quickly and safely as possible. Please review our shipping details below.

Processing Time

• Orders are processed within 1–2 business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Times

• Standard Shipping (Australia-Wide): 3–7 business days

• Express Shipping (Australia-Wide): 1–3 business days

• Rates are calculated at checkout based on weight and location.

International Shipping

• We ship worldwide to most countries.

• Delivery times vary by destination, typically 7–21 business days.

• International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow its journey.

Shipping Delays

While we always aim to deliver within the stated timeframes, delays may occur due to:

• Public holidays

• High seasonal demand

• Courier delays

• Customs processing (for international orders)

We are not responsible for delays outside of our control, but we will always do our best to assist.

Wrong Address or Delivery Issues

Please ensure your delivery address is correct before placing your order. Orders returned to us due to incorrect addresses or failed delivery attempts may incur a re-shipping fee.