Terms and Conditions
Effective Date: 10 August 2025
Last Updated: 10 August 2025

Welcome to Lost Pet Finder (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to these Terms. If you do not agree, please do not use our services.
1. Eligibility to Use Our Website

• You must be at least 18 years old to place an order on our website.

• If you are under 18, you may use our services only with the involvement of a parent or guardian.

• You agree to provide accurate, current, and complete information when creating an account or making a purchase.

2. Products and Services

• Lost Pet Finder sells QR code pet tags, accessories, and pet products designed to assist in reuniting lost pets with their owners.

• We reserve the right to modify, update, or discontinue any product or service at any time without notice.

• Product images and descriptions are provided for informational purposes; actual items may vary slightly in appearance.

3. Payment Methods
We accept payments via:​

• Stripe

All payments must be made in full at the time of purchase. Prices are listed in Australian Dollars (AUD) and include GST where applicable.
4. Shipping and Delivery

• We ship Australia-wide and to selected international destinations.

• Delivery times are estimates only and are not guaranteed.

• Lost Pet Finder is not liable for delays caused by postal services, customs, or unforeseen circumstances.

5. Returns and Refunds
Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds.
6. Warranties and Disclaimers

• Our products are designed for pet identification purposes only and do not guarantee the recovery of a lost pet.

• We make no warranty that our website will be error-free, secure, or uninterrupted.

• All products are provided “as is” without warranties except those required by Australian Consumer Law.

7. Account Suspension or Termination
We reserve the right to suspend or terminate accounts that:

• Provide false or misleading information.

• Engage in fraudulent activity.

• Violate these Terms.

8. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of Lost Pet Finder and is protected by copyright laws.

• You may not copy, reproduce, distribute, or modify our content without prior written consent.

9. Limitation of Liability
To the maximum extent permitted by law, Lost Pet Finder will not be liable for any direct, indirect, incidental, or consequential damages resulting from:

• The use or inability to use our products or services.

• Lost, stolen, or damaged tags.

• Incorrect or outdated information provided by the pet owner.

10. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
11. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the “Last Updated” date revised. Continued use of our services means you accept the updated Terms.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of NSW.
13. Contact Us
If you have any questions about these Terms, please contact us:
Lost Pet Finder
Email: hello.lostpetfinder@gmail.com