PEANUT BUTTER CAROB

Doglato Mix Bars are carefully selected from premium, human-grade ingredients and packed with essential nutrients including vitamins, minerals, protein, Omega 3, antioxidants, fiber, and anti-inflammatory agents. This complete and balanced treat is also dairy-free, gluten-free.

We take pride in creating safe, high-quality treats your dog will love. Your satisfaction is important to us, and our products are made in compliance with Australian food safety standards.

Because our Doglato Mix Bars are a perishable pet food product, special conditions apply for returns and refunds.

🐾 Change of Mind

Due to food safety regulations, we cannot accept returns or provide refunds if you change your mind after purchase, or if the product has been opened or used.

📦 Damaged or Incorrect Orders

If your order arrives damaged, melted due to transit issues, or is incorrect, please contact us within 7 days of delivery.

To assist us in resolving the issue quickly:

• Email hello.lostpetfinder@gmail.com with your order number

• Include clear photos of the damage or incorrect items

• Let us know whether you would prefer a replacement or refund

🐕 Quality Concerns

If you believe there is a quality issue (e.g., unusual odour, appearance, or packaging defect), please:

• Stop feeding the product to your pet immediately

• Contact us within 7 days with photos and batch number

• We may request that you return the product for inspection at our cost

💳 Refund Process

If your refund is approved, it will be processed back to your original payment method within 5–10 business days.

⚖️ Your Consumer Rights

Our policy is in accordance with Australian Consumer Law. You are entitled to a refund or replacement if a product has a major fault or is not as described.

📬 Contact Us

For returns, quality concerns, or refund requests:
📧 hello.lostpetfinder@gmail.com

We take extra care to ensure your Doglato Mix Bars arrive fresh, safe, and ready for your furry friend to enjoy. This policy outlines how we ship, store, and handle our products.

🚚 Shipping

• Processing Time: Orders are usually processed within 1–2 business days.

• Carriers: We use Australia Post and reputable couriers with tracking provided.

• Delivery Times:

  • Standard: 3–6 business days within Australia

  • Express: 1–3 business days within Australia

  • International: 7–21 business days (location dependent)

• Weather Considerations: In warmer months, we recommend Express Shipping to reduce the risk of melting during transit.

❄️ Product Nature & Packaging

• Doglato Mix Bars are made from premium, dog-safe ingredients in a powder/mix form until prepared.

• We pack them securely to prevent damage in transit.

• No refrigeration is required for the unopened mix — however, once prepared, bars must be frozen and consumed within the recommended timeframe.

📦 Storage Instructions

• Unopened Mix: Store in a cool, dry place away from direct sunlight.

• After Preparation: Freeze immediately and keep frozen until serving.

• Serving: Serve frozen to your pet for optimal freshness and texture.

🐕 Important Notes

• Always supervise your dog when enjoying Doglato Mix Bars.

• Follow the preparation instructions provided to ensure food safety.

• Do not feed to dogs with known allergies to listed ingredients.

💡 Reducing Delivery Risks

To ensure your product arrives in top condition:

• Choose an address where someone is available to receive the package

• Opt for Express Shipping in hot climates or during summer

• Track your shipment to avoid prolonged time in transit

📬 Questions or Concerns?

📧 hello.lostpetfinder@gmail.com